Forum Member. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. Options. You need a small spanner to remove this, then push the provided connector over the exposed end. You can also identify a split socket looking at the side. Removing The Front Of Master Socket Broadban Bt Community. There are three cables at the back of the router. on 17-02-2023 12:46. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Alternative master phone socket a line through it, look for a socket that is thicker or with a BT logo in the top or bottom corner. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. Security matters. The modular isolator shown is exactly what VM currently install. Do not remove the PVC insulation from the wires themselves. Had virgin media install an new phone line today, they placed one master socket behind my tv and now my existing Bt phone and slave sockets don't work throughout the rest of the house. Tudor. Plug it into a wall socket near one of your existing Powerlines. How long will the QuickStart installation take me? WiFi Hub - 30 mins. I can't navigate the IVR to get through to a person to actually talk about what I want. 0 Kudos Reply. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. Hi, this video is an introduction to the new NTE5C master socket and MK4 VDSL faceplate by BT Openreach. Virgin Media Prep House Rewiring Fix Community Forum. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband package list;. Standard sockets were introduced, as part of the 'New Plan' wiring policy, to allow customers to easily purchase their own telephones, as required by Oftel, the phone regulator. Now go to your telephone wall socket (where you plug the phone into the line). I had 2 plugs and 2 bulbs in my old property - with no issues. Hi all, Trying to help my mum over phone sort this out as much as I can to try and avoid a £150 BT call out charge. Superfast Broadband. I think the issue is to do with the way VM presents its caller ID on the lines of some customers and the BT phone is unable to recognise a 'withheld' caller ID. Join Date: Oct 2021. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin. You would need to plug the main handset into the hub for the services to work, and may benefit from a relocation of the hub, or possibly an engineer visit to run a cable from the hub to the main handset. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Regards, Steven_L. • Under Wireless Frequency 2. Jul 22, 2008. Answered! Go to Answer. There is limited ability to tweak the configuration of the BT phones, unfortunately. Reply. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. on 03-07-2023 01:02. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. If it does not, then the problem lies outside your house and is not your responsibility. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. 23-08-2019 10:03 PM. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). See where this Helpful Answer was posted. A non-split socket will have the sockets and screws in the middle. Install an nte5a bt virgin openreach etc master socket. Plug the cordless base. 2. Grey/White – White/Grey. How can I connect the cable from the FILTERED part of the master socket as I do not want to use a filter at the new point? I want to use a basic IJ11 modular socket for the new router point. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media also often bundles its cable broadband packages with TV and phone services. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. He will drill through into the lounge and connect an internal access point to the brown box on. We would like to show you a description here but the site won’t allow us. We moved the hub upstairs to obtain better coverage - 4863967 - 2. 1) At the master socket disconnect the exchange line. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. We’ve had cable, for broadband, TV and telephone, for around 25 years - CableTel, which became NTL and then Virgin, we are considering moving to TalkTalk. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. This is an NTE5 master socket with a removable lower plate that can be used with an ADSL faceplate or an I-Plate. It's possible that there're some wires connected behind the scenes; but there really shouldn't be. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. What you want is a telephone line extension from the hub to where you want the phone base unit located. Virgin Media have used the Openreach socket to provide telephone services. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. I assume that on moving to. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. Then fit the Cabelcon connector to each end of the new WF100 cable, then connect this cable to the Virgin one with the help of a coupler. When I moved into my house I removed the master socket for replastering and probably lost it (or thrown it away). Zyxel 1800Mbps Pass-Thru Powerline Adapter 2-port Gigabit Ethernet 2-Pack. The cable wiring is the same as the Virgin Media Master socket. Turn on and start the hub. Hi I decided to cancel my Virgin Media package down and have Vodafone broadband, only problem is the BT Masters is in my bedroom where. The new Virgin Media has just gone in, but it does not come with a phone line, it just has a plug hanging out the back of the router similar to this:. I've gone for Veetop Flat Ethernet Cables 1. This article provides a detailed explanation of how the wiring diagrams supplied by Virgin can be interpreted, and how to identify which wires are connected to the Terminals in each socket type. A non-split socket will have the sockets and screws in the middle. Would an engineer be - 5259182 - 2Business, Economics, and Finance. Connect your devices to the new hub. You may be offered a switchover to a connection from the VM hub as an alternative to repairing the existing line. Multi-buy: £8. I don't longer work there. However, I do not have any of the specified wall sockets available. 4Ghz. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. Quickstart is the quickest and easiest way to setup our services. Winner: Tie. 2) The feed from the RJ11 socket of the Hub replaces the exchange line it connects to terminal 2 & 5 of an. No, you can keep using the same phone you’ve always used. This will clear the line of dial tone for a short time, allowing you to listen closely. Thanks for your post and a big welcome to the Community. 1%. BT Drop Wire > Junction box >Master Socket. 04-11-2022 15:05 - edited 04-11-2022 15:17. I don't have any power sockets on the side of the house where traditionally the drop wire is, the current copper cable comes round the side of the house to the back but even then the master socket is on a side of the room without power so I'd have to get them to bring the fibre cable to the far corner at the rear, basically the opposite corner. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Which is fine. Openreach cannot legally use any Virgin Media infrastructure, that includes any lines to a property. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. Just to clarify (or bizarrely answer one of my own questions) which was On the front of the lower Master Socket (remember the faceplate has been removed) as per above photograph there is another cam type connection showing pins 5/3/2 which I believe is for hard wiring an internal telephone extension (ie voice). The UK isn’t the first country to make this move. Preparing for Landline changeover to fibre. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. This is usually marked as Line 1. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub back into. Ordering And Installation Of Broadband Thinkbroadband. Options. The NTL/Virgin master socket will look like a BT one, just it will have NTL or Virgin Media on the front. They use a separate “circuit” to talk to the headend telephone exchanges. Joining in. Thinking they would be in fact 2 -5 I wired up the second one as such. **UPDATE** The engineer has now attended and ran the phone cable externally from the back of the master socket into my room and installed a phone socket which I have plugged a phone extension cable into (431A extension cable type) then into the vm adaptor and then into the cable modem (port 1), and all is working fine. I've looked for an external box but cannot. You’ll then be able to use your same old phone to make. )In this video, I am showing the sta. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. Reply. VeryMe Rewards. 99 each £8. Try each phone on its own in turn. on 03-02-2023 12:54. Hello, I’ve spoke to an online agent and they have arranged a technician to come round! Many thanks! - 5199081Hi AllI’m new here. 23 February 2015 at 11:40AM edited 4 March 2015 at 6:37PM. I have had Virgin Media during the last year, but have now requested Vodafone broadband. To interfere with the master sock is an offence and frowned up on by all and your provider. Your internal wiring is connected to the back of this plate. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. com. 1. Account - Cable. So the adapter plugs into the RJ9 socket on the back of the VM Hub3. The Trade Up services are operated for and on behalf of Virgin Media Limited (registered no. How To Connect Old Bt Master New Virgin Nte5 Avforums. 1. Hello, as someone in my building must have a Virgin master socket, we were sent the self-install kit by deliveryman when we should have been sent. I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. I am thinking of switching to Vodafone which I know will use the master socket for their connections. Community home. The shelter has the brown external junction box fitted to the front of the objekt on the external living room wall (see pic). (Virgin disconnect the line outside your property, then plug a cable from the hub into a phone socket, this makes all your. If you have a landline phone from Virgin it is possible to extend that to other rooms, either with copper connection or off the hub which they are moving. Browse Virgin Media Virgin Media Community. VM BB TV Landline. View landline set up guide Hi, this video is a very quick example of how to wire up a nte5 master socket as found in the UK on BT and Virgin media telephone lines. Estonia and the Netherlands have already switched. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. You can also identify a split socket looking at the side. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Home broadband & landline. Blue/White – White/Blue (probably the only one you’ll ever use!) Orange/White – White/Orange. Oct 10, 2019. See where this Helpful Answer was posted. 29/07/15 - 16:50 #1. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. Vonage 2nd line. Re: Connecting existing extensions to VOIP phone. No Coax Wall Socket Virgin Media Community 4802361. Reply. g. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. on 12-01-2023 11:15. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. The wiring diagram for the master socket includes the plugs, sockets, wires and colors that are used to connect the various components of the home telephone system. Other broadband queries. Unplug the phone and check another phone directly into the main socket ensuring this is. The answer is yes. There will be two distinct input lines coming from each end of the socket. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. Or you may be quicker than average! You won’t be involved the whole time. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Turn on and start the Box. After I have a BT line. It will pull out from the socket. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and home phone handset. Unfortunately we don't use the Openreach master sockets as they are BT only. Entertain me; Broadband DealsStream from Virgin Media. Landline operators in the UK will switch every home phone in the. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. Further exclusions & legal stuff apply. We would like to show you a description here but the site won’t allow us. My new provider is 5G so I didn’t need any of the existing connectors etc. There is normally a provision to extend from them, in a way that the extensions can be disconnected for testing. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have tried to get all 4 set up and can't make them work. Therefore I'm trying to make sure it isn't something simple internally. . Hi. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Account - Mobile. 7) Test. Dial 17070, then following the prompts. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. There is a master socket in the hallway, but this is not connected (the wires are pinned to the wall outside but not fed through the wall). Therefore, in most home installations, where sockets are connected to each other by a single pair, you will only ever use the first “blue” pair. See where this Helpful Answer was posted. Baffled By Virgin Cabling Avforums. The Bt Openreach Mk4 Socket Wiring Diagram is set up to guide users through the installation process. 36 each. It is a master telephone socket which has two connectors: A and B. Options. Lame. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112Simply install the two wires that come from outside into these two connections. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. the street is enabled for the service. The telephone "Wall socket A" is reconnected to the master socket as the Line in and take over from the old copper wires that come into the property from the street. Forum; Apps. Ethernet cable is faintly easy to hide. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. Thank you. Virgin Media's Phone Master Socket. BT can't touch the Virgin Media master socket and Virgin Media can't touch the BT master socket. He/she can do whatever the heck they want with the old BT cabling including the master socket and even stuff on the outside of the house - it's none of anybodies business! The only issue will be if you try and get it reconnected at a later date, the full reconnection fee will apply. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Plug the microfilter into the empty socket. Engineer used 'spare pair' of blue cables for 'new' BT line. I have now read through some of the same queries on here and realise that it may be the old BT wall socket or in my ca. I have been trying to tell BT customer service, however "compute says no" and I am. Remove the existing telephone cable from your wall socket. If you wish to go a head , change it with a NTE5 or ask Virgin for an upgrade to an NTE , but this will be expensive. You can re-use any microfilter and Ethernet cables. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Tudor. The Openreach master socket should only be used for their broadband and/or landline with one of the providers that uses their cables. Vonage 2nd line. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Virgin Media. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. . I am going to cancel. the problem os the series its that you. CryptoStep 2: Order your TalkTalk Broadband service. Now got a replacement cable and working . Virgin Media Quickstart set up. Obi202 To Phone Extension Uk Voip Forums. The telephone master socket and TV aerial have not been used for 25 years, see photos attached. This example has the BT Piper logo in the top left corner. The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). 8 March 2011 at 8:29AM. The trueCall standalone device. Solved No Virgin Media Wall Socket At Installation Community 4832746. The video shows the best practice for termina. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). We will certainly investigate this matter for you. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Sometimes there is no wall box, just a trailing cable. )In this video, I am showing the sta. Now go to your telephone wall socket (where you plug the phone into the line). For a wires-free alternative, you could use a cordless phone setup. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. 23/11/12 - 23:50 #14. Switching from Virgin Media (Reusing Master socket) I have recently moved home and decided to stick with BT. There are only two cables connected to the master socket. We have tried plugging it into the only box we found it would fit but no luck. 17: Community Champion. Plug into the Hub Push the white cable with the black label into the Hub. Cable broadband doesn't use the phone line, it uses the TV co-ax, hence the cable will be split when it enter the house (sometimes outside) one goes to the TV and the other goes to the broadband modem. NETGEAR PLP1000-100UKS 1 Port,1000 Mbps, 1 Gigabit Port Powerline Adapter. The Openreach engineer did not need to come into the house to check anything and I had my Virgin Media cut off 2 weeks later. Step 2: Order your Virgin Media Broadband service. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. Socket. You will then know for each phone if it is capable of. The isolator has a terminator cap (marked below) fitted to the open end. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Virgin Mobile. But after a few weeks I'll notice that the daily speed tests on my Google WiFi are showing a slowing down of. This means that the broadband router can be installed at either location and both will need ADSL filters. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Take off the faceplate, and plug in a known working telephone straight into the socket that is behind it. For the NTE5 socket, you will need to connect the two RJ11 sockets to the two “A” terminals on the socket, as well as connecting the “K” terminal to the telephone line. Virgin Media's Phone Master Socket. Fix the cable sheath (s) neatly to the cable mount on the faceplate of the socket using the nylon tie provided with the socket. But my brother had this done and he said they run a completely separate line in, presumably off the fibre. Baffled By Virgin Cabling Avforums. . i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals, We would like to show you a description here but the site won’t allow us. Condition: New. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. The reason I'm asking is the Master socket contains the ring capacitor that converts the 2 wire PSTN / HUB phone service to a 3 wire circuit. Hi @baralasmi, Thank you for your post and welcome to our community forums. #2. If you're happy with this and for the charge we can make the arrangements for you 🙂. If there is extension wiring attached. Damaged Wall socket. Moving a BT or Virgin Media master socket. Faceplates after second visit. So, a 50 minute broadband, TV and phone. Josh235. We moved the hub upstairs to obtain better coverage but this means it is nowhere near the base unit for our phone. To refer to. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. just moved in, can see the brown cable coming in from outside but there's no VM. There shouldn't be 2 master sockets, but people sometimes use a master as an extension socket. Engineer used 'spare pair' of blue cables for 'new' BT line. There is limited ability to tweak the configuration of the BT phones, unfortunately. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Thanks for posting, welcome both to the community and also Virgin Media. Virgin Phone Switchover. You will then know for each phone if it is. The house I moved to had VM, it has be. Plug the telephone lead into the white adapter. It should be free of charge. . Have tested all the wires so know which is which from hub to phone socket. This is usually marked as Line 1. Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. VM BB TV Landline. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. Some years ago when we got broadband on our copper wire line the WiFi signal from the router went nowhere( 100 year old stone farmhouse walls) A BT engineer somehow rerouted the incoming line to our office upstairs where we could use extenders to relay the WiFi signal. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. All the sockets are put in for you if they do not exist already e. Before we invite you in for a private chat, can we just clarify that you still have a dialling tone, are able to make outgoing and receive incoming calls and have your handset plugged in to your master socket currently. David_Bn. What I didn't expect (And was an even more pleasant surprise) was that the bedrooms and living room all had Ethernet sockets in them, with a Virgin Media logo on a (otherwise empty) plate next to them. This setup works with any of our TV boxes powered by TiVo. 168. Various cable mediums are used in modern systems to transmit data. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Re: Moving broadband socket. Tudor. However, rather than the piping then entering. I'm a Very Insightful Person, I'm here to share knowledge. Please help. Turn on your TV and get connected. I just got Virgin Media kit and read all information carefully and checked - 5200805No virgin media wall socket. the street is enabled for the service. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. this like pulling teeth 🙂.